Responsible Gaming
Gambling should be fun. We provide tools, resources, and support to keep it that way — always in your control.
Our Commitment to You
Iris Casino is committed to providing a safe gambling environment. We comply with Curacao GCA responsible gambling standards and partner with Filipino organisations to promote awareness, prevention, and support for problem gambling.
Player Protection Tools
Access all tools from your account dashboard or by contacting our 24/7 support team.
Deposit Limits
Set daily, weekly, or monthly caps on how much you can deposit. Limits take effect immediately; increases require a 7-day cooling-off period.
Set Limit →Loss Limits
Define the maximum amount you are willing to lose in a given period. When your limit is reached, your session will end automatically.
Set Limit →Session Time Limits
Receive reminders when you reach a set session duration. You can also set a hard stop so play ends automatically after a chosen period.
Set Timer →Reality Checks
Pop-up notifications at regular intervals show you how long you have been playing and how much you have won or lost during the session.
Enable →Cool-Off Period
Take a break from gambling for 24 hours, 7 days, or 30 days. Your account is temporarily suspended but you can return after the period.
Request →Self-Exclusion
Permanently or indefinitely block your account. We also share your details with industry self-exclusion schemes where available to prevent re-registration.
Exclude →Problem Gambling Self-Assessment
Answer these questions honestly to better understand your relationship with gambling. If you answer "yes" to two or more, we strongly encourage you to use our support tools or contact a professional.
- 01Do you spend more time or money gambling than you originally intended?
- 02Have you ever lied to family or friends about how much you gamble?
- 03Do you gamble to escape stress, depression, or other problems?
- 04Have you borrowed money or sold belongings to fund gambling?
- 05Have you tried to win back money you lost ("chasing losses")?
- 06Has gambling negatively affected your work, studies, or relationships?
- 07Do you feel restless or irritable when you try to reduce or stop gambling?
- 08Do you find yourself preoccupied with planning your next gambling session?
⚠️ If you answered "yes" to 2 or more questions, please reach out to one of the support organisations below or contact our responsible gambling team at [email protected].
Support Organisations
Free, confidential help is available 24/7.
PAGCOR Responsible Gaming
The Philippine Amusement and Gaming Corporation's official responsible gambling resources and support programme.
pagcor.ph/regulatory/responsible-gaming.phpANA (Anonymous)
Confidential peer-support organisation helping individuals and families affected by problem gambling in the Philippines.
Contact ANA →Gamblers Anonymous International
A fellowship of men and women who share experience, strength, and hope to solve their common problem and help others recover.
gamblersanonymous.orgGamCare
Internationally recognised support organisation offering counselling, advice, and information for problem gamblers and their loved ones.
gamcare.org.uk🔒 Protecting Minors
Iris Casino strictly prohibits players under the age of 21 from registering or gambling on our platform. To protect minors in your household, we recommend:
- Never sharing your account credentials with anyone
- Logging out of your account after each session
- Using parental control software on shared devices
- Keeping payment details private and secure
Useful parental control tools include Net Nanny, Bark, and built-in device screen time settings available on iOS and Android.
If you believe a minor has accessed your account, contact our support team immediately at [email protected].